In the case of a refund request before an order has been sent to the warehouse, please note that for all orders made via Afterpay, a fee of 6% will be deducted from your final refund amount to cover for Afterpay Merchant fees that are not refunded to us. It is your responsibility to make sure all details are correct before confirming your order. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery.Īll orders made are final, and we cannot guarantee that changes to products and/or shipping details can be made once order confirmation is sent to you. When your order is ready for dispatch, you will receive an email notification with a tracking number. If a dispatch delay occurs, we will inform customers of the issue within 72 hours. Thanks for your understanding, and stay safe!Īll parcels are shipped from Melbourne, Australia within 24-72 hours of receiving the order, excluding weekends and public holidays.
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SIGNATURE FOR DELIVERY UPDATE: With the recent developments around the coronavirus disease (COVID-19), all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, AusPost staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
We thank you for your patience and will keep you updated as we closely monitor the effect of any restrictions on our services! You can also track your parcels on by using the tracking tool. Get expected delivery dates, localised service updates and stay notified if things change.
The best way to track your deliveries is through Australia Post’s mobile app. Directionsĭue to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible! Water, Caprylic/Capric Triglyceride, Cetearyl Alcohol, Glycerin, Propanediol, Kaolin, Cetyl Alcohol, Glyceryl Stearate, Dipropylene Glycol, Water (Glacier Water), 1,2-Hexanediol, Squalane, Hydrolyzed Hyaluronic Acid, Ceramide 3, Olea Europaea (Olive) Fruit Oil, Allantoin, Decyl Cocoate, Microcrystalline Cellulose, Zea Mays (Corn) Starch, Cetearyl Glucoside, Sucrose, Potassium Cetyl Phosphate, Carbomer, Tromethamine, Ethylhexylglycerin, Hydroxypropyl Methylcellulose, Tocopheryl Acetate, Xanthan Gum, Mannitol, Magnesium Aluminum Silicate, Titanium Dioxide (Ci 77891), Ultramarines (Ci 77007), Iron Oxides (Ci 77492), Chromium Hydroxide Green (Ci 77289), Iron Oxides (Ci 77499), Iron Oxides (Ci 77491), Fragranceĭisclaimer: While we strive to ensure the accuracy of all our product information, please note that sometimes products are updated or changed without notice. Before use, we recommend referring to the item's packaging for the most up to date ingredients list, warnings and directions.
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